RYUKYU PREMIUM DRIVE

Rental terms and conditions(Effective March 1, 2025)

Article 1 (Application of Terms and Conditions)

The lessor (hereinafter referred to as "our company") shall lend the vehicle (hereinafter referred to as "rental car") to the lessee in accordance with the provisions of this agreement, and the lessee shall rent the vehicle. Any matters not provided for in this agreement shall be governed by the detailed provisions of Article 43, laws and regulations, or general customs.

2. Our company may enter into special agreements to the extent that they do not violate the spirit of these terms and conditions and detailed regulations, laws, regulations, administrative notices, and general practice. In the event that a special agreement is entered into, the special agreement shall take precedence over the terms and conditions.
3. If the Renter designates a driver other than the Renter at the time of entering into the Rental Agreement, the Renter shall inform the Driver of the driver's obligations and matters stipulated in the terms and conditions and detailed regulations and ensure that the Driver complies with them.

Article 2 (Posting of Terms and Conditions, etc.)

The Company will disclose the Terms and Conditions, etc. to the Renter in one of the following ways:

(1) Posting the notice in a manner that is easily visible to the public at our stores (including displaying it on electronic devices such as displays).
(2) Post it clearly on a website, etc.
(3) Presentation of documents (including electronic means such as e-mail)

Article 3 (Changes to Terms and Conditions, etc.): The Company may change these Terms and Conditions, etc. When changing the Terms and Conditions, etc., the Company will notify the User of the change in an appropriate manner, such as by posting it on the Company's website, of the content of the changed Terms and Conditions, etc., and the effective date of the change.

Article 4 (Reservation Application)

When renting a car, the Renter may, after agreeing to the terms and conditions and separately specified price list, make a reservation in advance by visiting a store, by telephone, via the Internet, or through a travel agency or other entity that has contracted with the Company to handle reservations on behalf of the Company, in accordance with a separately specified method, clearly indicating the vehicle class, rental start date and time, rental location, rental period, return location, driver, whether or not options such as a child seat or car navigation system are required, and other rental conditions (hereinafter referred to as the "Rental Conditions").

2. When the Lessee makes a reservation application, the Lessor shall, in principle, accept the reservation within the scope of the rental cars owned by the Lessor, except in cases where the Lessee performs agent rental pursuant to the provisions of Article 39, Paragraph 1 (including cases where the Lessee rents a vehicle that has been agent rented pursuant to the provisions of the same Paragraph as a replacement vehicle). In such cases, the Lessee shall pay a reservation application fee if the Lessor deems it necessary.
3. In the case of an online reservation, if we are unable to send a reply to the reservation confirmation email sent by the customer to the address specified by the customer, the reservation will be considered as not having been made.

Article 5 (Changes to reservations): If the Renter wishes to change the rental conditions under Paragraph 1 of the previous article, he/she must obtain the prior consent of the Company. However, if the reservation was made through a travel agency or other entity with which the Company has a contract to handle reservations on behalf of the Company, the reservation may only be changed if the change is applied for at the sales office of the reservation agent that made the application.

Article 6 (Cancellation of reservation, etc.)

The Renter may cancel the reservation in a manner specified separately.

2. If the Renter, due to his/her own reasons, does not begin the procedure for concluding the Rental Car Agreement (hereinafter referred to as the "Rental Agreement") more than one hour after the reserved rental start time, the reservation will be considered canceled.
3. In the case of the two preceding paragraphs, the Renter shall pay to the Company a reservation cancellation fee as separately specified, and if the Company has received the reservation application fee, it shall offset this reservation cancellation fee.
4. If the reservation is canceled or the rental agreement is not concluded due to reasons of our company, we will return the reservation application fee already received.
5. If the rental contract is not concluded due to an accident, theft, non-return, recall, natural disaster, or other reason not attributable to either the Renter or the Company, the reservation will be considered canceled. In this case, the Company will return the reservation application fee already received.

Article 7 (Alternative Rental Car)

If the Company is unable to rent a vehicle of the class reserved by the Renter, the Company may offer to rent a vehicle of a different class from that reserved (hereinafter referred to as an "Alternative Rental Car").

2. If the Renter accepts the offer in the preceding paragraph, the Company shall rent a substitute rental car under the same rental conditions as at the time of reservation, except for the vehicle class. If the rental fee for the substitute rental car is higher than the rental fee for the reserved vehicle class, the rental fee shall be based on the rental fee for the reserved vehicle class, and if the rental fee for the substitute rental car is lower than the rental fee for the reserved vehicle class, the rental fee shall be based on the rental fee for the vehicle class of the substitute rental car.
3. The Renter may refuse the offer to rent a substitute vehicle as provided for in Paragraph 1 and cancel the reservation.
4. In the case of the preceding paragraph, if the reason for being unable to rent the vehicle as described in paragraph 1 is due to reasons attributable to the Company, this will be treated as a cancellation of the reservation as described in Article 6, paragraph 4, and the Company will return any reservation deposit already received.
5. In the case of paragraph 3, if the cause of being unable to rent the Vehicle pursuant to paragraph 1 is due to reasons beyond the Company's control, this will be treated as a cancellation of the reservation pursuant to Article 6, paragraph 5, and the Company will return any reservation deposit already received.

Article 8 (Disclaimer)

Except as provided for in Articles 6 and 7, the Company and the Renter shall not make any claims against each other in relation to the cancellation of a reservation or the non-conclusion of a Rental Agreement.

2. If the Company is unable to rent a car or provide a substitute car due to a natural disaster or other force majeure, the Renter shall not hold the Company liable for any damages resulting from this. In this case, the Company shall contact the Renter immediately.

Article 9 (Reservation Services)

The Renter may make reservations through a travel agency, affiliated company, etc. (hereinafter referred to as the "Agent") that handles reservations on behalf of the Company.

2. A Renter who has made an application to an Agent as described in the preceding paragraph may only apply for changes or cancellations to the reservation at the sales office of the Agent where the application was made.

Article 10 (Conclusion of Rental Agreement)

The Renter shall specify the rental conditions stipulated in Article 4, Paragraph 1, and the Company shall specify the rental conditions in accordance with these terms and conditions, the tariff, etc., and enter into a rental agreement, except in cases where there is no rental car available for rental or where the Renter or the Driver falls under any of the items of Article 11, Paragraphs 1 or 2.

2. When a Rental Agreement is concluded, the Renter shall pay to the Company the rental fee set forth in Article 13, Paragraph 1.
3. Based on the basic notice of the supervisory agency (Note 1), in order to enter the driver's name, address, type of driver's license, and driver's license (Note 2) number in the rental book (original rental slip) and the rental certificate stipulated in Article 16, Paragraph 1, or to attach a copy of the driver's license, the Company may request the provisional hirer to present the driver's license of the driver designated by the renter (hereinafter referred to as the "driver") and to submit a copy of it when concluding the rental agreement. In this case, if the renter is the driver, he/she shall present his/her own driver's license or submit a copy of it, and if the renter and the driver are different, he/she shall present the driver's license or submit a copy of it.
(Note 1) The basic notice of the supervisory agency refers to 2 (10) and (11) of the Ministry of Land, Infrastructure, Transport and Tourism's Road Transport Bureau Director's Notice "Basic Notice on Rental Cars" (Ji-Tabi No. 138, June 13, 1995).
(Note 2) A driver's license refers to a driver's license stipulated in Article 92 of the Road Traffic Act that is in the format of Article 19, Appendix, Form 14 of the Enforcement Regulations of the Road Traffic Act. In addition, an international driver's license or a foreign driver's license stipulated in Article 107-2 of the Road Traffic Act is equivalent to a driver's license.
4. When entering into a rental agreement, the Company may request the Renter and the Driver to submit documents that can verify their identity in addition to their driver's license, and may take copies of any documents submitted.
5. When entering into the Rental Agreement, the Company will request the notification of mobile phone numbers, etc., in order to contact the Renter and the Driver during the rental period.
6. If the Renter or Driver does not comply with the preceding 5 paragraphs, the Company may refuse to enter into the Rental Agreement and cancel the reservation. In this case, Article 6 Paragraph 5 shall apply to the handling of the reservation application fee, etc.
7. When entering into the Rental Agreement, the Company may request the Renter to pay by credit card or cash, or may specify another payment method.

Article 11 (Refusal to Conclude a Rental Agreement)

If the Renter or Driver falls under any of the following items, the Rental Agreement will not be able to be concluded.

(1) If the driver fails to present the driver's license required to drive the rental vehicle to be rented, or if the driver does not agree to submit a copy of the driver's license despite being requested by the Company.
(2) When it is recognized that the person is under the influence of alcohol.
(3) If it is recognized that the person is exhibiting symptoms of intoxication due to narcotics, stimulants, paint thinner, etc.
(4) When carrying a child under the age of six without using a child seat.
(5) If the person is deemed to be a member or associated with an organized crime group or an organization related to an organized crime group, or to belong to any other anti-social organization.

2. If the Renter or the Driver falls under any of the following items, the Company may refuse to enter into the Rental Agreement.
- (1) If the driver specified at the time of reservation is different from the driver at the time the rental contract is concluded.
- (2) If there has been a default in payment of rental fees in a previous rental.
- (3) If any of the acts listed in Article 19 have occurred during a previous rental.
- (4) If any of the acts described in Article 20, Paragraph 6 or Article 28, Paragraph 1 has occurred during a previous rental (including rental by another rental car company).
- (5) If, in a previous rental, automobile insurance was not applied due to a violation of the rental terms and conditions or insurance terms and conditions.
- (6) If the separately specified rental conditions are not met regarding the use of a specific vehicle model (only applies to the use of a specific vehicle model).
- (7) If, in relation to your relationship with the Company, you have engaged in violent behavior toward an employee or other related party of the Company, demanded an unreasonable burden from them, or used violent behavior or language.
- (8) If a person spreads false rumours or uses fraudulent means or force to damage the Company’s credibility or interfere with its business.
- (9) In addition to the above, if the Company or each store determines that it is inappropriate to rent a vehicle.
- (10) If any conditions specified separately are not met.

3. In the cases of the previous two paragraphs, if a reservation has already been made with the Renter, the reservation will be treated as having been cancelled, and if the reservation cancellation fee has been paid by the Renter, the reservation application fee already received will be returned to the Renter.

Article 12 (Conclusion of Rental Agreement, etc.)

The rental contract is deemed to have been concluded when the Renter pays the rental fee to the Company and the Company delivers the rental car to the Renter. In this case, the reservation application fee received or the face value of the coupon issued by the travel agency, etc. will be applied to part of the rental fee.

2. The handover under the preceding paragraph shall take place at the rental start date and time under Article 4, Paragraph 1, at the rental location specified in the same paragraph.

Article 13 (Rental Fee)

The rental fee is the total amount of the following fees, and the fee corresponding to the contracted rental period will be received at the time of conclusion of the rental contract. In addition, the Company will clearly indicate the amount and calculation basis of each fee in the fee schedule.

(1) Basic fee
(2) Various system participation fees
(3) Special equipment fee
(4) One-way charges
(5) Fuel or charging costs
(6) Vehicle delivery and collection fee
(7) Other fees

2. The basic fee shall be the fee that the Company has notified to the Director of the Regional Transport Bureau (in Hyogo Prefecture, the Director of the Hyogo Land Transport Bureau of the Kobe Transport Supervision Department, and in Okinawa Prefecture, the Director of the Land Transport Office of the Okinawa General Bureau . The same applies hereinafter in Article 16, Paragraph 1) at the time of rental of the rental car.
3. When returning the rental car, if any additional fees such as extension fees, deductibles due to accidents, compensation for vehicle suspension, or penalty fees for changing the return location are incurred in addition to the fees received under paragraph 1, these fees must be settled at the time of return.
4. If the rental fee is revised after a reservation has been made pursuant to Article 4, the lower of the fee applied at the time of reservation and the fee at the time of rental shall be applied.
5. Rental fees will be determined in the bylaws.

Article 14 (Changes to Rental Conditions)

If the Renter wishes to change the rental conditions pursuant to Article 10 Paragraph 1 after the conclusion of the Rental Agreement, he/she must obtain the prior consent of the Company.

2. If the change in the rental conditions under the preceding paragraph causes a disruption to the rental business, the Company may not accept the change. In such case, the Rental Car shall be returned before the expiration of the original rental period.
3. When the Renter extends the rental period in accordance with paragraph 1, all rental conditions other than the rental period shall be the same as those in the rental agreement prior to the extension, and the Renter shall pay to the Company the rental fee corresponding to the revised rental period.

Article 15 (Inspection, maintenance and confirmation)

The Company will rent out vehicles that have undergone inspections and necessary maintenance as stipulated in Article 48 of the Road Transport Vehicle Law (Periodic Inspection and Maintenance).

2. The Company shall carry out the inspections and necessary maintenance as stipulated in Article 47-2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Law, including the rental car that has been rented as an agent pursuant to the provisions of Article 39-1.
3. The Renter or Driver shall confirm that the inspection and maintenance under the preceding two paragraphs has been carried out, and that there is no maintenance defect in the Rental Car through an inspection of the exterior of the vehicle and its accessories based on a separately specified inspection sheet, and that the Rental Car otherwise meets the rental conditions.
4. If any maintenance defects are found in the Rental Car as a result of the inspection under the preceding paragraph, the Company will immediately carry out the necessary maintenance, etc.
5. The Renter shall be responsible for properly installing the child seat. Even if the Company assists with installation, the Renter shall be responsible for installing the child seat.

Article 16 (Issuance and carrying of rental certificate, etc.)

When the Company has handed over the Rental Car, it will deliver to the Renter or the Driver in writing (including by electronic means such as email) the prescribed Rental Certificate, which contains the items specified by the Director of the Regional Transport Bureau.

2. The Renter or the Driver must carry the Rental Certificate issued in accordance with the preceding paragraph while using the Rental Vehicle.
3. If the Renter or the Driver loses the Rental Certificate, he/she shall immediately notify the Company to that effect.
4. When returning the rental vehicle, the Renter or the Driver shall return the rental certificate to the Company at the same time.

Article 17 (Management Responsibility)

The Renter or Driver shall use and manage the Rental Car with the due care of a prudent manager from the time of receipt of the Rental Car until the time of returning it to the Company (hereinafter referred to as "during use").

2. If the Renter fails to exercise the duty of care set forth in the preceding paragraph and the rented vehicle is damaged by hit-and-run, vandalism, theft, etc., the Renter shall bear the damages incurred by the Company. In this case, the insurance provided with the rental vehicle shall not apply.
3. If the Renter or the Driver uses toll roads such as expressways, paid parking lots or other paid services during the course of use, the Renter or the Driver shall pay the fees, etc. to the provider of such paid services at his/her own responsibility.
4. If the Company receives a request from a person providing the paid services described in the preceding paragraph to disclose the Renter's personal information at the time, specifying the rental car's vehicle registration number and the date and time, for reasons such as unpaid fees, the Renter agrees that the Company may provide the Renter's personal information to the requester.

Article 18 (Daily Inspection and Maintenance): During the period of use, the Renter or the Driver must inspect the Rental Vehicle every day before use, as stipulated in Article 47-2 of the Road Transport Vehicle Act (Daily Inspection and Maintenance), and must carry out any necessary maintenance.

Article 19 (Prohibited acts)

The Renter or Driver shall be prohibited from engaging in the following acts during the period of use:

(1) Using a rental car for automobile transportation business or similar purposes without obtaining our consent or obtaining permission under the Road Transportation Act.
(2) Using the Rental Vehicle for purposes other than those specified, or having any person other than the driver listed in the Rental Agreement under Article 10, Paragraph 3 or any person approved by the Company drive the Rental Vehicle.
(3) Subleasing the rental vehicle or using it as collateral for any other purpose, or engaging in any other act that infringes upon our rights.
(4) Forging or altering the vehicle registration plate or vehicle number plate of a rental car, or modifying or refurbishing a rental car, or otherwise altering its original state.
(5) Using the rental car for various tests or competitions, or for towing or pushing other vehicles without our consent.
(6) Using the rental car in violation of laws, regulations, or public order and morals.
(7) Purchasing property insurance for the rental car without obtaining our consent.
(8) Taking a rental car outside of Japan.
(9) Removing the audio system, car navigation system and other equipment from the rental car and taking them out of the car without our consent, and using the on-board tools, tires, spare tires, etc. for anything other than the rental car.
(10) Carrying a pet on board without our consent, or removing the pet from its cage while in the vehicle even if consent has been obtained.
(11) Damaging or defacing an electric vehicle or charger through improper handling of the electric vehicle or charger.
(12) Engaging in any other act that violates the rental conditions set forth in Article 10, Paragraph 1.
(13) The Renter, the Driver or any person related to them shall not, without the consent of the Company, take photographs, audio or video recordings of the Company’s offices (sales stores) or the Company’s premises, either inside or outside, or post or distribute such images, audio or video recordings on social media or other platforms.

Article 20 (Measures in Case of Illegal Parking, etc.)

If the Renter or the Driver parks the Rental Vehicle illegally as defined by the Road Traffic Act during the course of use, the Renter or the Driver shall appear at the police station with jurisdiction over the area in which the illegal parking occurred and immediately pay any fines etc. relating to the illegal parking, as well as bear all costs associated with the illegal parking, such as towing, storage, removal etc.

2. If the Company is notified by the police of a parking violation, the Company shall contact the Renter or the Driver and instruct them to promptly move or pick up the Rental Car, and to appear at the relevant police station at the expiration of the rental period or by a time instructed by the Company to deal with the violation, and the Renter or the Driver shall comply with this. If the Rental Car has been moved by the police, the Company may, at its discretion, pick up the Rental Car from the police itself.
3. After giving the instructions in the previous paragraph, the Company shall, at its discretion, confirm the status of the violation processing by means of a traffic violation notice, payment slip, receipt, etc., and if the violation has not been processed, the Company shall give the instructions in the previous paragraph to the Renter or Driver until the violation is processed. The Company shall also require the Renter or Driver to sign a document specified by the Company (hereinafter referred to as the "Acknowledgement") acknowledging the fact of the illegal parking violation and that he/she will appear at a police station, etc. and comply with legal measures as a violator, and the Renter or Driver shall comply with this.
4. If the Company deems it necessary, the Company will provide necessary cooperation to pursue the responsibility of the Renter or Driver for illegally parked vehicles by submitting documents including personal information such as the Acknowledgement Letter and the rental certificate to the police, and may also take necessary legal measures such as submitting documents such as a letter of explanation, the Acknowledgement Letter, and the rental certificate as stipulated in Article 51-4, Paragraph 6 of the Road Traffic Act to the Public Safety Commission and reporting the facts, and the Renter or Driver shall agree to this.
5. If the Company receives an order to pay a parking violation fine under Article 51-4, Paragraph 1 of the Road Traffic Act and pays the parking violation fine, or if the Company bears the expenses required to search for the Renter or the Driver or the expenses required to move, store, retrieve, etc. the vehicle, the Company shall bill the Renter or the Driver for the amounts listed below (hereinafter referred to as "Parking Violation Related Expenses"). In such case, the Renter or the Driver shall pay the Parking Violation Related Expenses by the date specified by the Company.
- (1) Amount equivalent to the neglect violation fee
- (2) Parking violation penalty fees separately specified by the Company
- (3) Expenses incurred in the search and in moving, storing, collecting, etc. the vehicle.
6. If the Company receives an order to pay the parking violation fine as set forth in the preceding paragraph, or if the Renter or the Driver fails to pay the full amount of the claim set forth in the same paragraph by the due date designated by the Company, the Company will take measures such as registering the Renter or the Driver's name, date of birth, driver's license number, etc. in the National Rent-A-Car Association information management system (hereinafter referred to as the "NRA System").
7. In the event that the Renter or the Driver is required to pay fines, etc. for illegal parking pursuant to the provisions of paragraph 1, and the Renter or the Driver does not comply with the Company's instructions to settle the violation pursuant to paragraph 2 or with the Company's request to sign an Acknowledgement pursuant to paragraph 3, or if the Company deems it necessary, the Company may request from the Renter or the Driver a parking violation fine (hereinafter referred to as the "Parking Violation Fine") in an amount separately specified by the Company to be applied to the abandoned vehicle violation fine and parking violation penalty fee pursuant to paragraph 5.
8. Notwithstanding the provisions of Section 6, if the Company has received from the Renter or the Driver the full amount of the parking violation fine and the expenses stipulated in Section 5, Paragraph 3, the Company shall not take measures such as registering such data in the All Japan Relations Association System stipulated in Section 6, nor shall it delete any data already registered in the All Japan Relations Association System.
9. In the event that the Renter or Driver has paid the amount claimed by the Company pursuant to Paragraph 5, and the Renter or Driver subsequently pays the fine for the parking violation, or is prosecuted, the order to pay the parking violation fine is cancelled and the Company receives a refund of the parking violation fine, or a receipt or other document showing the payment of the parking violation fine is presented, the Company shall refund to the Renter or Driver only the amount equivalent to the parking violation fine out of the parking violation-related expenses already paid. The same shall apply even if the Company is charged a parking violation fine pursuant to Paragraph 7.
10. In the event that data is registered on the Zenrekyo system pursuant to the provisions of paragraph 6, if the order to pay the parking violation fine is revoked due to payment of the fine or other reason, or if the amount claimed by our company pursuant to the provisions of paragraph 5 is paid in full to our company, our company will delete the data registered on the Zenrekyo system.

Article 21 (GPS Function)

The Renter and the Driver agree that the Rental Car may be equipped with a Global Positioning System (hereinafter referred to as the "GPS Function"), that the current location and route of the Rental Car will be recorded in the system designated by the Company, and that the Company will use said recorded information for the purposes listed below.

(1) To confirm that the rental vehicle has been returned to the designated location at the end of the rental agreement.
(2) To confirm the current location of the rental car in cases falling under Article 28, paragraph 1, or when it is otherwise deemed necessary for the management of the rental car or the performance of the rental agreement, etc.
(3) To use for marketing analysis to improve the quality of products and services provided to the Renter and the Driver, and to increase customer satisfaction, etc.

2. The Renter and the Driver agree that the Company may disclose information recorded by the GPS function described in the preceding paragraph to the extent necessary if required to do so by law, or if the Company receives a request or order for disclosure from a court, administrative agency or other public institution. 。

Article 22 (Dashcam)

The Renter and the Driver agree that the Rental Car may be equipped with a drive recorder, that the driving conditions of the Renter and the Driver will be recorded, and that the Company will use said recorded information for the purposes listed below.

(1) In the event of an accident, to confirm the circumstances at the time of the accident.
(2) To check the driving status of the renter and driver when it is deemed necessary for the management of the rental car or for the fulfillment of the rental terms and conditions, etc.
(3) To use for marketing analysis to improve the quality of products and services provided to the Renter and the Driver, and to increase customer satisfaction, etc.

The Renter and the Driver agree that the Company may disclose the information recorded by the drive recorder referred to in the preceding paragraph to the extent necessary if required to do so by law, or if the Company receives a request or order for disclosure from a court, administrative agency or other public institution.

Article 23 (Responsibility for return)

The Renter or Driver shall return the Rental Vehicle to the Company at the specified return location by the end of the rental period.

2. If the Renter or the Driver violates the provisions of the preceding paragraph, they shall compensate the Company for all damages caused.
3. If the Renter or Driver is unable to return the rental vehicle within the rental period due to a natural disaster or other force majeure, the Renter or Driver shall not be liable for any damages incurred by the Company. In this case, the Renter or Driver shall immediately contact the Company and follow the Company's instructions.
*NOC (Non-Operation Charge) may apply.

Article 24 (Verification at the time of return, etc.)

The Renter or Driver shall return the Rental Vehicle in the presence of the Company. In this case, the vehicle shall be returned in the same condition as when it was handed over, except for any parts that have been worn down due to normal use.

2. When returning the Rental Car, the Renter or the Driver shall confirm that no belongings left behind by the Renter, the Driver or any passengers have been left behind in the Rental Car, and the Company shall not be responsible for the storage of any belongings left behind after the return of the Rental Car.

Article 25 (Rental Fees When the Rental Period is Changed): If the Renter or the Driver changes the rental period pursuant to Article 14 Paragraph 1, he/she shall pay the rental fee corresponding to the changed rental period.

Article 26 (Place of return, etc.)

If the Renter or Driver changes the designated return location in accordance with Article 14, Paragraph 1, and the cost of transportation required due to the change in the return location (drop-off fee) exceeds the initial drop-off fee, the Renter or Driver shall pay the excess. However, even if the excess falls short of the initial drop-off fee, the Company shall not refund the difference.

2. If the Renter or Driver returns the Rental Car to a location other than the designated return location without obtaining the consent of the Company under Article 14, Paragraph 1, he/she shall pay the following penalty for changing the return location: Penalty for changing the return location = Cost of transportation required due to the change of return location x 200%
*NOC (Non-Operation Charge) may be applied.

Article 27 (Settlement of Rental Car Fees)

If there are any unpaid excess fees, incidental fees, gasoline fees, etc. at the time of returning the rental car, the Renter shall pay these fees.

2. If the fuel tank is not full when the rental car is returned, the Renter shall pay the fuel charge calculated in accordance with the regulations separately stipulated by the Company.

Article 28 (Measures in the event of non-return)

If the Renter or the Driver fails to return the Rental Car to the designated return location despite the expiration of the rental period and does not comply with the Company's request for return, or if it is deemed that the Rental Car has not been returned due to reasons such as the Renter's whereabouts being unknown, the Company will take legal action such as filing a criminal complaint, and will also report the non-return to the National Rent-A-Car Association (general incorporated association) and take measures such as registering the non-return in the National Rent-A-Car Association system.

2. If any of the circumstances described in the preceding paragraph apply, the Company will take necessary measures to confirm the location of the Rental Car, including interviewing the Renter's or Driver's family members, relatives, workplaces, and other related parties and activating the vehicle location information system.
3. In the event that the circumstances described in paragraph 1 apply, the Renter or Driver shall be liable to compensate the Company for any damages incurred in accordance with the provisions of Article 33, and shall also bear the costs incurred in recovering the Rental Vehicle and searching for the Renter or Driver. In this case, the Company shall not be liable for any items left behind in the Rental Vehicle.
4. In the event that the circumstances described in paragraph 1 apply, the Renter or the Driver shall agree in advance that the Company may retrieve the Rental Car without the consent of the Renter or the Driver, and shall not raise any objection whatsoever regarding the Company's retrieval of the Rental Car, regardless of whether such objection is based on civil, criminal or other grounds. In such a case, the Company shall not be liable for any items left behind in the Rental Car.
5. If the circumstances of paragraph 1 apply, our company may take measures to temporarily cancel the registration of the rental car in question.

Article 29 (Measures to be taken when a malfunction is discovered): If the Renter or Driver discovers any abnormality or malfunction of the Rental Vehicle during use, he/she must immediately stop driving, contact the Company and follow the Company's instructions.

Article 30 (Measures to be taken in the event of an accident)

If an accident involving the Rental Car occurs during use, the Renter or the Driver shall immediately discontinue driving and, regardless of the scale of the accident, take measures prescribed by law as well as the following measures:

(1) Immediately report the details of the accident to our company and follow our instructions.
(2) When repairs are made to the rental vehicle in accordance with the instructions in the preceding paragraph, the repairs must be made at our company or a workshop designated by our company, unless otherwise approved by our company.
(3) Cooperate with the Company and the insurance company contracted by the Company in investigating the accident, and submit necessary documents etc. without delay.
(4) If you wish to enter into a settlement or other agreement with the other party regarding the accident, you must obtain our prior consent.

2. In addition to taking the measures set forth in the preceding paragraph, the Renter or the Driver shall handle and resolve any accidents at his/her own responsibility.
3. The Company will provide the Renter or the Driver with advice regarding handling of the accident and will cooperate in resolving it.
4. In the event of an accident involving the Rental Car, the Company shall take necessary measures to confirm the whereabouts of the Rental Car, including but not limited to interviewing the Renter's and Driver's family members, relatives, workplaces, and other related parties and activating the vehicle location information system.
5. In the event of an accident involving the Rental Car, the Renter and the Driver shall be liable to compensate the Company for any damages incurred in accordance with the provisions of Article 33 and shall also bear the costs incurred in recovering the Rental Car and in searching for the Renter or the Driver.
6. For the purpose of confirming the circumstances at the time of the accident, the Company shall record the circumstances of a collision, sudden braking, etc. for vehicles equipped with an on-board accident recording device.
7. When deemed necessary, the Company will take measures such as verifying the records set forth in the preceding paragraph.

Article 31 (Measures to be taken in the event of theft)

If the rental vehicle is stolen or suffers any other damage during use, the renter or driver shall take the measures set forth below.

(1) Immediately report the incident to the nearest police station.
(2) Immediately report the details of the damage to the Company and follow the Company's instructions.
(3) Cooperate with us and the insurance company contracted by us in any investigation into theft or other damage, and submit any requested documents without delay.

Article 32 (Termination of Rental Agreement due to Unavailability)

If the rental vehicle becomes unusable during use due to breakdown, accident, theft, or other reasons (hereinafter referred to as "breakdown, etc."), the rental contract will be terminated.

2. In the case of the preceding paragraph, the Renter or the Driver shall bear the costs required for picking up and repairing the Rental Car, and the Company shall not refund the rental fee already received. If the rental fee is to be paid later according to a special agreement, or if there is any unsettled amount due to an extension of the rental period, etc., the Renter shall pay these fees. However, this shall not apply if the breakdown, etc. is due to the reasons specified in paragraph 3 or paragraph 5.
3. If the breakdown or other problem is due to a defect that existed before the rental, a new rental contract will be deemed to have been concluded, and the Renter will be able to receive a substitute rental car from the Company. The conditions for the provision of a substitute rental car will be governed by Article 7, Paragraph 2.
4. If the Renter does not accept the provision of a substitute rental car as described in the preceding paragraph, the Company shall refund the full rental fee already received. The same shall apply if the Company is unable to provide a substitute rental car.
5. If the breakdown, etc. occurs for reasons beyond the fault of either the Renter, the Driver or the Company, the Company shall return to the Renter the amount remaining after deducting the rental fee for the period from the start of the rental to the end of the rental agreement from the rental fee already received.
6. If the rental car becomes unusable during the period of use due to a natural disaster or other force majeure, the rental contract will be terminated.
7. If the Renter falls under any of the preceding paragraphs, he/she shall notify the Company of such fact and pay to the Company the rental fee corresponding to the period during which the Rental Car was used, except in cases where the full amount has already been received.
8. Except for the measures set forth in this Article, the Renter and the Driver may not make any claims against the Company for damages arising from the inability to use the Rental Car other than those set forth in this Article.

Article 33 (Compensation and business compensation)

If the Renter or Driver causes damage to a third party or the Company during the use of a rental car (including a rental car rented by an agent pursuant to the provisions of Article 39, Paragraph 1), the Renter or Driver shall compensate for such damage, except in cases where the damage is due to reasons attributable to the Company.

2. With regard to the damages to the Company under the preceding paragraph, in the event of an accident, theft, breakdown due to reasons attributable to the Renter or the Driver, or damage to the Rental Vehicle or odor, etc. that results in the Company being unable to use the Rental Vehicle, the Renter or the Driver shall compensate for such damages or pay business indemnity in accordance with the rates set forth in the Rental Vehicle Fee Schedule, and such compensation shall be paid by the Renter or the Driver.

Article 34 (Insurance and Compensation)

If the Renter or the Driver is liable for compensation as provided for in Article 33 Paragraph 1, insurance or compensation will be paid within the following limits in accordance with the non-life insurance contract concluded with the Company for the Rental Car and the compensation system established by the Company.

(1) Personal injury compensation: Unlimited, 1 million yen per person　　(including the amount covered by automobile liability insurance)
(2) Property damage compensation: Unlimited 10,000 yen per accident　　(Deductible: 　100,000　 yen)
(3) Vehicle compensation: Current market value　　 per accident　(deductible amount: 　200,000　 yen)
(4) Personal injury compensation: up to 30 million yen per person　 (up to capacity)

In order for personal injury compensation to apply, you must report the accident to the police and receive proper medical treatment from a doctor. All other matters shall be governed by the rules of the non-life insurance provided by our company.

2. If any of the grounds for exemption from liability stipulated in the insurance policy or compensation system apply, the insurance or compensation payment stipulated in paragraph 1 will not be paid.
3. Damage for which no insurance or compensation is paid and damage exceeding the amount of insurance or compensation paid under the provisions of paragraph 1 (the amount of damage calculated by the insurance company based on the insurance policy) shall be borne by the Renter or the Driver unless otherwise agreed. However, in the case of damage caused by a disaster designated as a severe disaster under Article 2 of the Act on Special Financial Measures to Deal with Severe Disasters (Act No. 150 of 1962) (hereinafter referred to as a "Severe Disaster") or damage caused by a natural disaster similar thereto, if the damage concerns a rental car that was lost, damaged or otherwise damaged in an area designated as such a severe disaster, the Renter or the Driver shall not be required to compensate for such damage, unless the occurrence of such damage was due to willful misconduct or gross negligence on the part of the Renter or the Driver.
4. In the event that the Company has paid any damages that should be borne by the Renter or the Driver, the Renter or the Driver shall immediately reimburse the Company for the amount paid by the Company.
5. The amount equivalent to the insurance premium for the non-life insurance contract set forth in paragraph 1 and the amount equivalent to the subscription fee for the compensation system set forth by the Company are included in the rental fee.
6. Accidents not reported to the police or any of our branches, accidents falling under the disclaimer clauses of the accident insurance policy, accidents occurring after the rental that fall under any of Article 11, Paragraph 1, Items 1 to 5, Paragraph 2, Item 1, or Article 19, Items 1 to 13, and accidents occurring after the rental period has been extended without permission will not be covered by the accident insurance or compensation system.

Article 35 (Cancellation of Rental Agreement)

If any of the following items occur during the period of use by the Renter or the Driver, the Company may cancel the Rental Agreement without any notice or warning and immediately request the return of the Rental Vehicle. In such cases, the Company shall not return the rental fee already received to the Renter. However, if the rental fee is to be paid in arrears under a special agreement, or if there are any outstanding amounts due to an extension of the rental period, etc., the Renter shall pay these fees.

(1) If you violate these terms and conditions.
(2) If a traffic accident occurs or the rental vehicle is damaged or broken down due to reasons attributable to the Renter or the Driver.
(3) If any of the items of Article 11, Paragraph 1 apply.

Article 36 (Consent cancellation)

The Renter may cancel the Rental Agreement, even if the Rental Car is still in use, by obtaining the consent of the Company, returning the Rental Car, and paying the cancellation fee set forth in the following paragraph. In this case, the Company shall refund to the Renter the amount remaining after deducting the rental fee for the period from rental to return from the rental fee already received.

2. In the event of a cancellation under the preceding paragraph, the Renter shall pay the Company the following cancellation fee:
Cancellation fee = {(rental fee for the rental contract period) - (rental fee for the period from rental to cancellation)} x 50%

Article 37 (Purpose of Use of Personal Information)

The purposes for which the Company collects and uses personal information of the Renter or Driver are as follows:

(1) As a business operator licensed for rent-a-car business pursuant to Article 80, Paragraph 1 of the Road Transport Law, to carry out matters required as a condition of the business license, such as preparing a rental certificate at the time of concluding a rental contract.
(2) To provide the Renter or Driver with information about rental cars, used cars and other products handled by the Company, as well as related services, etc., and the holding of various events, campaigns, etc., by sending promotional materials, e-mails, etc.
(3) When entering into a rental agreement, to verify the identity of the applicant or driver and to screen them as to whether or not they are eligible to enter into a rental agreement.
(4) To conduct questionnaire surveys by mail, telephone, e-mail, etc. for the purpose of product development or considering ways to improve customer satisfaction.
(5) To statistically compile and analyze personal information and create statistics that have been processed into a form that does not identify or specify individuals.
(6) To provide the following personal information to group companies and our affiliated companies in writing or electronic media. However, we will stop providing it to third parties at the request of the individual.
Items to be provided: address, name, date of birth, telephone number, and information on transactions with customers.

2. In the event that personal information of the Renter or Driver is acquired for purposes not specified in each item of Paragraph 1, the purpose of use will be clearly indicated in advance.

Article 38 (Consent to registration and use of personal information)

If any of the following items apply to the Renter or Driver, the Renter or Driver agrees that their personal information, including their name, date of birth, driver's license number, etc., will be registered in the All Japan Rent-A-Car Association system for a period not exceeding seven years, and that this information will be used by the National Rent-A-Car Association (general incorporated association) and its affiliated regional rent-a-car associations, as well as the member rental car companies, for the purpose of screening when concluding a rental agreement.

(1) If the Company is ordered to pay a parking violation fine pursuant to Article 51-4, Paragraph 1 of the Road Traffic Act.
(2) If the full amount of the parking violation-related expenses stipulated in Article 20, Paragraph 5 has not been paid to the Company.
(3) When it is deemed that a non-return has occurred as provided for in Article 28, Paragraph 1.

Article 39 (Rental by Agent)

In cases where we are unable to rent a vehicle of the desired class, model or type to the applicant (including cases where the rental car is not available at the office where the application was received), notwithstanding the provisions of Article 10, Paragraph 1, we may obtain a rental car from another rental car company and rent it to the applicant only if we have confirmed the following items with the applicant and obtained his/her consent (this is called "substitute rental").

(1) In the event of an accident, breakdown, or other trouble, if it is more advantageous for the user to apply the company's own terms and conditions than the rental terms and conditions of the company that provided the rental car, the company's own terms and conditions will apply.
(2) The rental agreement must be in a special format as specified in paragraph 3.
(3) The rental terms and conditions of the rental car company that provided the vehicle must be attached.

2. In the case of agent rental, the rental terms and conditions of the rental car company that provided the rental car shall apply.
3. In the case of agency rental, the "rental certificate" as stipulated in the basic notice shall be in the format specified by the business operator that provided the rental car, or in the format specially for agency rental as separately stipulated by our company.
4. In the case of agent rental, if a breakdown or other trouble occurs with the rented vehicle, the Company shall cooperate with the vehicle provider in carrying out repair procedures, etc., in the same way as in the case of renting a vehicle owned by the Company, and shall take measures to ensure the convenience of the Renter or the Driver.

Article 40 (Offsetting): If the Company has any monetary obligations to the Renter or the Driver under these Terms and Conditions, the Company may offset such obligations at any time against the monetary obligations of the Renter or the Driver to the Company.

Article 41 (Consumption tax, local consumption tax): The Renter or the Driver shall pay to the Company any consumption tax (including local consumption tax) imposed on any transaction based on these Terms and Conditions.

Article 42 (Late Payment Charges): If the Renter or the Driver and the Company fail to fulfill their monetary obligations under this Agreement, they shall pay to the other party late payment charges at the rate of 14.6% per annum.

Article 43 (detailed regulations)

The Company may separately prescribe detailed rules for these Terms and Conditions, and such detailed rules shall have the same effect as these Terms and Conditions.

2. If the Company prescribes separate detailed rules, the Company will post them at each of its stores and will also list them in brochures, price lists, website, etc. issued by the Company. The same will apply if the Company changes these rules.

Article 44 (Provision of important information)

The Company will endeavor to provide the Renter with information in clear and simple terms prior to the rental regarding important matters contained in these Terms and Conditions, etc., such as the details of the Renter's liability for damages and business indemnity liability, the details and conditions of the Company's insurance or compensation system, and the measures that the Renter must take in the event of a breakdown, accident or theft, measures in the event of illegal parking and measures in the event of a delay in return.

2. The Renter shall endeavor to understand the contents of the Terms and Conditions, etc.

Article 45 (agreed jurisdiction court): In the event of a dispute regarding the rights and obligations under these terms and conditions, regardless of the amount of the claim, the court of jurisdiction shall be the district court or summary court having jurisdiction over the location of our head office, branch office or each store.

Supplementary
ProvisionsThese terms and conditions shall come into effect on March 1, 2025.